FAQs
Boarding FAQ's & Policies
By Appointment Only:
Monday – Thursday: 8-11 AM. 4-6 PM
Friday: 8-11 AM. 4-5 PM
Saturday: 8-11 AM
Sunday: Closed
Pickup: If someone other than the owner will be picking up ALL arrangements need to be discussed PRIOR to drop off. This includes the name, phone number, and confirming pick up time of the person coming to pick up the client’s dog.
HOLIDAYS: Although we are not available for drop off or pick up services we are still providing custom care for all clients 7 days a week 365 days a year. We are closed for drop off/ pick ups on the following holidays: Christmas, Easter, Memorial Day, Veterans Day, June 19th, 4th of July, Labor Day, and Thanksgiving.
Yes! All new clients are required to complete an evaluation prior to booking a reservation. Evaluations can be scheduled Monday-Thursday. Non refundable evaluation fee of $40 plus tax (full day). No reservations will be held until evaluations are done.
If your request is put on the waitlist, a deposit is not charged until a suite becomes available AND you accept that opening. There is no fee to simply stay on the waitlist.
Deposit Required:
- 1 – 3 Days of Lodging = $100 pre-payment per reserved space
- 4 – 7 Days of Lodging = $150 pre-payment per reserved space
- 8 – 14 Days of Lodging = $200 pre-payment per reserved space
- 15 – 21 Days of Lodging = $300 pre-payment per reserved space
- 22+ Days of Lodging = $400 pre-payment per reserved space
Deposit will be returned if cancellation is TWO weeks prior to check in date. Deposits will be non-refundable if cancellation is less than TWO weeks prior.
We charge based on a hotel system. The day your pet arrives is day one, regardless of the time you arrive. If your pet is picked up by 11AM you’re not charged for the departure day. If your pet stays later than our morning checkout time you’re charged for the remainder of the day.
Yes! All medications are given at no extra charge
AL MEDICATION/DOSING AND MEDICAL CONDITIONS NEED TO BE DISCUSSED ON THE PHONE OR DURING THE EVALUATION DAY. Failure to do so can result in not being allowed to check in and the owner would be responsible for the remaining boarding balance.
YES! Our property is equipped with multiple cameras, state of the art security system and a Generac Generator.
- Please bring an ample supply of your dog’s food and treats. Since boarding can be a stressful time and dogs are sensitive to changes in their diet we don’t want to make too many changes.
- We only accept stainless steel bowls for your dogs food and water
- We encourage you to bring any personal belongings that will help your pet adapt to their surroundings. We do provide bedding for extra comfort but adding a blanket or bed that they usually sleep with will likely put them at ease and make your dogs stay much more enjoyable.
- We do not accept any rawhide products. All personal items will be kept in their suite.
- All medications must be in a safe container with your dog’s name and instructions included.
- Waggs and Woofs does NOT launder soiled beddings and blankets. They will be placed in an appropriate bag(s) to transport home.
All dogs arriving must be in good health with vaccination records, as stated in our boarding waiver. If your dog is showing signs of illness, potentially contagious disease will have the right to deny admittance, for example diarrhea, coughing, nasal discharge and eye discharge.
All dogs must be 4 months of age for all services and all vaccinations are up to date
We do our best to screen for pre-existing health conditions, but some factors may be beyond our control, in the event that your dog needs emergency service they will be rushed to the closest available veterinary hospital.
The following vaccinations are required for your dogs to be able to be boarded at Waggs and Woofs: RABIES, 1 to 3 years (puppies six months of age) DHLPP: yearly or every 3 years based on your vet’s recommendation BORDETELLA :administered within the previous 12 months, and more than 14 days prior to drop off *Bordetella is a vaccination to help prevent a condition known as canine/kennel cough. Bordetella vaccination does not guarantee any protection from this virus, but it does help.
negative fecal exam within the last year * all vaccination records need to be from a licensed veterinarian
We also require year-round treatment for ticks and fleas in order to protect our facility from any contamination and protect all of our guests. Please talk with your veterinarian about options and frequency of treatment.
All dogs over 7 months of age must be spayed/neutered in order to participate in group play
At Waggs and Woofs, we do things differently than other boarding places. Most pet boarding providers don’t provide much of an opportunity to socialize with other pets. At Waggs and Woofs your pet will be able to enjoy playing with the other boarding pets at no extra charge, if both animals are of equal size. You can also have them join our doggy daycare for the day for $20 a day.
Our luxury suites are 9’ X 7’, climate controlled, and we offer individual care for all types of dogs.
We accept cash and check payments. We are looking to add online and card payment features starting in October.2024
Daycare FAQ's & Policies
- Drop offs are between 7-9 AM
- Pick ups are between 4-6 PM
- We are closed between 11:30 AM – 1:30 PM. There is a 2 hour nap/lunch and pups are crated during this time.
- Daycare services are week days only.
- The following holidays/days there will be NO daycare/enrichment: Labor Day, Thanksgiving, Black Friday, Christmas Eve, Christmas, New Year’s Eve , New Year’s day, Easter, Memorial Day, Veterans Day, June 19th and Fourth of July.
- Waggs and Woofs will have (THREE weeks) designated vacation time throughout the year. Within those dates there will be NO daycare/enrichment program.
YES! We are closed between 11:30 AM – 1:30 PM, during this 2 hour nap/lunch the pups are crated.
If you missed your designated day and a 24 hour notice was not given the day you missed will be non-refundable. If you’re looking to “swap” your days please talk to staff and we can see what we can do.
We have a 2 day per week minimum due to pups age, energy and play style. This is subject to change at the discretion of Waggs and Woofs.
Waggs and Woofs will hold your dog(s) spot in our doggy daycare at no charge for up to one week per year. After one week, you will be responsible for ½ your weekly rate, after three weeks your full daycare rate will need to be paid to hold your pups spot.
We understand life happens. We ask if you’re going to be late for pick up you MUST call to notify us prior to the 6PM pick up time. Late pick up the 1st time is given a warning, after which if you fail to notify us pass 6:15PM you will be charged $25
We ask all dogs that are showing signs of illness (EXAMPLES: diarrhea, coughing, nasal and eye discharge) to be kept at home, if you do bring them in we have the right to refuse admission for that day.
Our main concern is everyone’s safety, we follow a “school closing” policy during winter storms. This means when Stillwater school district is closed that also means Waggs and Woofs is closed also. If there is a delay our program will run as a normal day.
All canceled snow days will be refunded to all clients.
NO, due to safety reasons we do not allow drop ins or visitors.
All pets in our doggy daycare program must have all vaccines required (Rabies,Distemper/Parvo, and Bordetella), they also must be spayed/neutered if over 8 months old. We also require them to pass our evaluation, for legal and safety reasons. We also recommend K9 cough, but it is not required.
All dogs must be 4 months of age for all services and all vaccinations are up to date
If you’re looking to schedule an evaluation please call 518-441-6499 or email k9adventures@waggsandwoofs.com Evaluations can be scheduled Monday-Thursday. Non refundable evaluation fee of $40 plus tax (full day). No reservations will be held until evaluations are done.
When you bring in your dog for their evaluation we ask that you drop them off for AT LEAST 4 hours. Upon arrival, it is likely that your pet will be overly excited or anxious at their new surroundings so this time frame allows us to really see how your pet operates in new surroundings, and around other animals.
We are trained to pick up on all of your dog’s cues: breathing, body language, sounds, etc. While most dogs are able to pass the evaluation, not all pups make it through. This in NO way implies that you have an aggressive or antisocial pup. This simply means that they were unable to adapt to these specific surroundings in a way that we (and your pup) were comfortable with. You are welcome to retake the evaluation if your pup did not pass. (Sometimes they are just having an off day). We will discuss your pet’s test with you, in detail, at the time of pickup
We are Fear Free Pet Professional certified, have completed Dog Guru’s 101 & 201 training programs. We are also CPR certified and trained in animal first aid care.
We offer two indoor climate controlled play areas with special rubberized flooring specifically designed for canine use. **dogs should never play on concrete floors to help protect their joints and paws**
YES, this is one of the many reasons we do evaluations. Your dog(s) will be evaluated and properly grouped.
YES, We can give your dog 1 on 1 playtime and enrichment time.
Waggs and Woofs is more than just a playdate for your dog(s). Dogs who attend doggy daycare are more apt to following commands as these commands are reiterated throughout the day by daycare staff. They are less likely to suffer from separation anxiety because studies show dogs who attend doggy daycare are less anxious, which means less destructive behaviors like chewing on furniture or soiling the home. The physical and mental stimulation of being in a pack is something all dogs inherently crave, they look forward to seeing their pack-mates, playing games/enrichment and coming home a happy, and tired pup. Doggy daycare also helps provide energy outlets which leads to a healthier fit dog. In addition it provides a peace of mind while the pet parent is away for the day.
